Refund policy

We want you to feel confident in your purchase. If something isn't right for your home, we're happy to accept a return within 20 days of delivery, provided it meets the conditions below.

20-Day Returns

You may request a return within 20 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition
Be fully functional
Have no scratches, dents, or visible signs of wear
Not have been damaged during setup, installation, or use
Be returned in its original packaging
Include all cables, power adapters, mounts, fixings, and accessories that were supplied with the order

Before returning a connected device, please remove any memory card and unlink the device from your account or app, so that it can be set up again by someone else.

Items that show signs of use, installation damage, wear, or missing components may not be eligible for a refund.

How to Start a Return

Please contact us within 20 days of delivery to request a return.

We'll provide the instructions needed to send your item back. Please do not send a return to an address other than the one provided by our team.

Items should be securely packaged to help prevent damage during return shipping.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, incorrect, or incomplete.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been received and processed.

Exchanges

If you'd like a different model or configuration, the simplest approach is generally to return the original item and place a new order once the return has been accepted.

This allows us to get the new item to you without waiting for the original return to complete.

Refunds

Once your return is received, we will inspect the item to confirm that it meets our return requirements.

We will notify you once the inspection is complete and let you know whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 7 days after we receive your return for the return to be inspected and the refund to be processed. Your bank or card issuer may require additional time for the refund to appear on your statement.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, incorrect, or with missing components, please contact us as soon as possible so we can review the issue and make it right.

Please include your order number and photographs of the item and packaging where appropriate. This helps us resolve the issue as quickly as possible.

Lost or Missing Packages

If a package appears to be lost or has not arrived, please contact us so we can work with the shipping carrier to locate it or determine the appropriate next step.

If the carrier's tracking information confirms delivery to the shipping address, we may need to rely on the carrier's claims process to investigate the shipment.