1. Accepted Payment Methods
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), accelerated checkouts (Shop Pay, Apple Pay, Google Pay), and PayPal. All transactions are processed in USD.
We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), accelerated checkouts (Shop Pay, Apple Pay, Google Pay), and PayPal. All transactions are processed in USD.
2. Processing & Authorization
Payments are captured at the time of order placement. If your payment fails or triggers automated fraud alerts (via CVV/AVS mismatch), your order will be paused until verification completes.
Payments are captured at the time of order placement. If your payment fails or triggers automated fraud alerts (via CVV/AVS mismatch), your order will be paused until verification completes.
3. Pricing & Currency Conversion
Prices shown at checkout are final for the transaction. If you pay from a non-local bank account, your bank may charge foreign transaction fees or currency conversion rates outside our control.
Prices shown at checkout are final for the transaction. If you pay from a non-local bank account, your bank may charge foreign transaction fees or currency conversion rates outside our control.
4. Billing & Statement Descriptor
Charges will appear on your bank statement as Valen & Co / Valen and Co .
Charges will appear on your bank statement as Valen & Co / Valen and Co .
5. Fraud Prevention & Security
To protect against unauthorized charges, we review high-risk transactions. We reserve the right to cancel and refund orders that fail fraud screening or lack address verification.
To protect against unauthorized charges, we review high-risk transactions. We reserve the right to cancel and refund orders that fail fraud screening or lack address verification.
6. Chargebacks & Disputes
Opening an unauthorized chargeback instead of contacting support (support@valenandco.shop) delays resolution. We provide tracking, fulfillment confirmation, and delivery proof for all disputed transactions to payment processors.
Opening an unauthorized chargeback instead of contacting support (support@valenandco.shop) delays resolution. We provide tracking, fulfillment confirmation, and delivery proof for all disputed transactions to payment processors.